Ccpulse genesys manual

 · 1 CCPulse Reporting. Pre-engagement Phase Reports. Engagement Phase Reports. Genesys Web Engagement includes standard CCPulse+ templates you can use for real-time interaction reporting. These templates report on the two kinds of Genesys interactions that GWE produces: Pre-engagement phase interactions are a specialized type of . Genesys Pulse is a widget-based performance dashboard solution for monitoring contact center resources in real time. You can use a formula to retrieve statistics or specific key performance indicators (KPIs). Standard report templates are provided with Genesys Pulse.  · CCPULSE MANUAL PDF. manual rapido del CCPulse – visor de estadisticas. CCPulse+ – an Overview What is CCPulse+? CCPulse+ stands for Call Centre Pulse. Table of Contents Chapter 8 Measuring CCPulse+/Stat Server Traffic.. CCPulse+—Administrator’s Guide on page 29 NoAggregationInterval. on page Hey guy!Author: Misar Kagal.

Genesys Engage on-premises CCPulse and CCPulse+ Component All versions Janu Decem End of Component Support Announcement Genesys Engage on-premises Contact Center Analyzer (CCA) Component All versions Not Applicable Not Applicable End of Component Support Announcement Genesys Engage on-premises. An asterisk (*) indicates the oldest operating systems supported for the Genesys 7.x and Genesys 8.x Maintenance Interoperable Components, including AIX Power PC, HP-UX, and Solaris SPARC. For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product. And in CCPulse application, i have used to login with the user which we added in the access groups. The application getting logged in. For all the users, And we can able to create the view. Can you please provide your valuable suggestion in the access restriction for object based and role based controls in CCPulse and pulse application. Thanks.

Genesys Web Engagement includes standard CCPulse+ templates you can use for real-time interaction reporting. These templates report on the two kinds of Genesys interactions that GWE produces: Pre-engagement phase interactions are a specialized type of Open Media interaction called webengagement. Depending on the statistic you chose, the available formats in the drop-down list are time-based or numerical. List of Values: Time, Integer, Number, Percent, String, Status. Starting with release , new Status display format is available for statistic with Statistic Type = ExtendedCurrentStatus. The Status display format allows to select. Genesys Care Program Guide. for complete contact information and procedures. Ordering and Licensing Information. Complete information on ordering and licensing Genesys products can be found in the. Genesys Licensing Guide. Released by. Genesys Telecommunications Laboratories, Inc. www.doorway.ru Document Version: rt_ad_ccpulse+_